Support Policy Page
Table of
contents
One
Platform Rules
Chapter
1 Overview
Chapter
II Chapter II Definitions
Chapter
3 Chapter 3 Registration
Chapter
4 Chapter 4 Management
Chapter
5 Chapter 5 Market Management
Chapter
VI Chapter VI Violations and Handling of Violations
Chapter
VII Chapter VII Other Provisions
Chapter
8 12 2. Overseas Commodities and Services Commitments
Chapter
nine
Chapter
1 Authenticity Guarantee
Chapter
II Chapter II Overseas Direct Supply
Chapter
3 Chapter 3 Local Return
Chapter
4 3. Platform Seller Points Management Rules
Chapter
1 Overview
Chapter
II Chapter II Regulations on the Management of Seller's Violations
Section
1 Points System
Section
2 Description of Serious Violations
Section
3 General Violations Description
Section
4 Violation Handling
Fourth,
the platform store naming specification
V.
Regulations on the Management of Prohibited Products on the Platform
Chapter
1 Overview
Chapter
II Prohibited Commodities
Chapter
III Handling of Violations
6.
Benchmark Rules for Platform Marketing Activities
7.
Platform product release management rules
8.
Platform Price Release Management Specification
Chapter
1 Pricing Standard
Chapter
II Commodity Price Specifications
Chapter
III Prohibition of Price Illegal Acts
Chapter
IV Price Protection
Chapter
V Price Monitoring and Handling
Nine,
package packaging specifications
X.
Platform commodity sampling inspection specifications
Chapter
1 General Provisions
Chapter
II Quality Sampling Inspection
Section
1 Sampling Process
Chapter
3 Brand and Copyright Sampling
Section
1 Sampling Process
Section
2 Violation Handling and Re-examination
1.
Platform Rules
Chapter
1 Overview
Scope of
application of the rules: The platform rules (hereinafter referred to as
"the Rules") are applicable to various tools and services for trade
and exchange in the electronic market provided by the platform website (the
website concerned is: http://.com) (hereinafter referred to as "the
"Rules"). service”).
1.1 In
order to protect the legitimate rights and interests of platform users and
maintain the normal operation order of the platform, these rules are formulated
in accordance with the "Platform Member Service Agreement",
"Mall User Registration Agreement" and other service cooperation agreements.
1.2
Platform rules are clauses that add basic obligations to platform users or
regulate users' exercise of basic rights.
1.3 The
identification and processing of rules and behaviors are based on the facts
identified by the platform from the perspective of ordinary people and the
evidence provided by both parties, and are strictly enforced in accordance with
relevant rules. Platform users are all equal in the applicable rules.
1.4
Users should abide by relevant national and regional laws, administrative
regulations, departmental rules and other normative documents. For any
suspected violation of national laws, administrative regulations, departmental
rules and other normative documents, if these rules have been stipulated, these
rules shall apply; if there are no provisions in these rules, the platform has
the right to deal with them as appropriate. However, the platform's handling of
users does not exempt users from their due legal responsibilities. 1.5 Any
behavior of users on the platform should also abide by the various agreements
entered into with the platform.
The
platform has the right to revise any terms and conditions according to business
needs and update them in the form of website announcements. Once the revised
terms are published on the platform website, they will become effective. The
final interpretation right belongs to the platform.
If you
do not agree with the relevant revisions, please stop using the service
immediately. If you choose to continue to use the service, it will be deemed
that you have accepted the revised terms. When you have a dispute with the
company, the latest terms shall prevail; the platform has the right to make
adjustments to user behavior and applicable rules/agreements. Unilaterally
identified and dealt with accordingly.
Chapter
2 Definitions
2.1
Platform: refers to the platform website whose domain name is .com;
2.2
User: refers to the users of the platform website services;
2.3
Member: refers to the user who signed the "Platform Member Service
Agreement" with the platform or the "Platform Mall User Registration
Agreement" and completed the registration process;
2.4
Buyers: refer to members who browse or purchase products on the platform
website;
2.5
Seller: refers to the member who publishes the product on the platform, and the
platform seller is also called "seller"; 2.6 Takes down: refers to
the behavior of the buyer clicking on the platform and confirming the purchase;
2.7
Order: refers to a contract in which a buyer orders a single or multiple
commodities from a single seller at the same time. The content of any commodity
in the order constitutes an independent transaction;
2.8
Quantity of products released: refers to the total number of products sold by
the seller on the platform and in the online warehouse;
2.9
Node: Refers to the seller's deduction of points in violation of regulations to
a certain point, including 6 points, 12 points, 24 points, 36 points and 48
points;
2.10
Node processing: refers to the process of being executed for breach of contract
when the seller’s violation points are accumulated to the node;
2.11
Market management measures: refers to the management measures taken by the
platform for users who violate the rules of the platform in order to create a
good shopping environment, such as warnings, search rights reduction, etc.;
2.12
Transaction: refers to the buyer who takes the product on the platform and
successfully pays for it;
2.13 Off
the shelf: refers to the transfer of the goods on sale to the online warehouse.
Chapter
3 Registration
Object
of service use: When a user completes the registration process or actually uses
the service in a manner permitted by other companies, he or she should be a
person or any legal subject who has full capacity for civil rights and capacity
for civil conduct. If you do not have the above-mentioned qualifications,
please do not use the service, otherwise you will be responsible for all the
consequences arising therefrom, and the company has the right to cancel the
user's account and claim compensation. If the user registers as a member or
seller on the platform website on behalf of a company or other legal entity,
the user has the right to make the company or the legal entity bound by the
terms of this agreement.
3.1
Platform website buyers: You understand and agree that after completing the
corresponding activation and authorization process, you can directly log in to
the platform website ( .com) through your platform account.
3.2 For
platform website sellers, users must meet the following conditions before they
have the right to apply to join the platform and become sellers:
3.2.1
The seller must meet the following conditions to have the right to use the
service:
3.2.1.1
The seller meets the platform's investment promotion standards;
3.2.1.2
The seller and the products it sells meet the requirements of the platform;
3.2.1.3
The seller has effectively signed the "XXX" Platform Service
Agreement and its related subsidiary agreements;
3.2.1.4
If the seller applies for the platform for the second time or above, the seller
has no history of being Gold Shop by the platform due to serious violations
within one year before the application;
3.2.1.5
The seller agrees to all the rules of the platform;
3.2.1.6
The Seller complies with any other reasonable conditions required by the
Company as the case may be.
3.2.2
The seller shall guarantee the following:
3.2.2.1
All products are genuine;
3.2.2.2
The goods provided to buyers have designated return locations and regular
return channels in mainland China. 3.2.3 If the seller has any of the following
circumstances, the platform has the right to clear it:
3.2.3.1
Knowing that the goods sold are fake and inferior products are still sold on
the platform;
3.2.3.2
Provide forged or altered seller qualifications or commodity information to the
platform;
3.2.3.3
Violating the rules of the platform;
3.2.3.4
Accumulated deductions for serious violations reach 48 points;
3.2.3.5
Loss of subject qualification;
3.2.3.6
Other violations of platform requirements.
3.3
Account security: Users are responsible for keeping the platform account and
platform website login name, nickname and password confidential, and all
activities (including but not limited to information disclosure, information
release, online clicks) that occur under the login name, nickname and password
are required. Agree or submit various rules and agreements, renew agreements
online or purchase services, etc.) to assume responsibility. Unless required by
law or judicial ruling, and with the consent of the platform, your platform
account and password may not be transferred, gifted or inherited in any way.
Chapter
IV Operation
4.1
Sellers should release products in accordance with the procedures and
requirements set by the platform system; the platform prohibits the release of
products or information prohibited by national laws and regulations or the
platform.
4.2
Sellers should abide by the platform's "service commitments",
including but not limited to "genuine product guarantee",
"overseas direct supply" and "local returns".
4.3 The
naming of the seller's member name and store name shall comply with national
laws and regulations and relevant rules of the open platform, and shall not
contain relevant information that is illegal or suspected of infringing on the
rights of others. For detailed rules, please refer to the "Platform Store
Naming Specifications".
4.4
Members shall abide by the relevant laws and regulations on the entry and exit
of commodities in the countries and regions involved in cross-border
transactions, and perform relevant assistance and cooperation obligations.
4.5
Transaction: You agree to abide by the following transaction regulations on the
platform website:
4.5.1
All platform website members should conduct transactions in accordance with the
transaction process set by the platform website system; 4.5.2 If the buyer
fails to pay within 12 hours after taking the photo, the transaction will be
closed;
4.5.3
Buyers can apply for a refund from the time of payment. If the seller has not
performed the relevant operations within 72 hours from the time the buyer
applies for a refund, the review will be automatically passed, and the platform
has the right to refund the buyer first;
4.5.4
From the time the seller confirms the delivery on the platform website, if the
buyer has not confirmed the receipt within 30 days and has not applied for a
refund, the platform will regard the buyer as having confirmed the receipt;
4.5.5
After the buyer applies for a refund, it will be handled according to the
following circumstances:
4.5.5.1
If the seller refuses to refund, the buyer has the right to request the
platform to intervene or confirm receipt. If the buyer does not operate within
seven days after the seller refuses to refund, the refund process will be
closed and the transaction will proceed normally;
4.5.5.2
If the seller agrees to refund or does not operate within 72 hours, and the
return agreement is reached, it will be handled as follows:
4.5.5.2.1
If the buyer does not click return within seven days, the refund process will
be closed and the transaction will proceed normally; 4.5.5.2.2 If the buyer
clicks return within seven days and the seller confirms receipt, the refund
will be made directly to the buyer Family;
4.5.5.2.3
If the buyer clicks return within 7 days, and returns by express within 15
days, if the seller does not confirm the receipt of the goods, it is deemed
that the seller agrees to the platform to refund the buyer first.
4.5.6
Except for the after-sales policy of the platform and the seller's explicit
announcement that it does not apply to the situation of seven-day unreasonable
return, from the date the buyer receives the product
The
buyer can apply for a return within 7 days from the date of receipt of the
express delivery, and the seller should actively cooperate.
4.5.7
For the products and after-sales service inquiries forwarded by the platform
before 16:00 every day, the seller shall reply to the handling comments before
18:00 on the same day; for the products and after-sales service inquiries
forwarded by the platform after 16:00 every day, the seller shall reply on 12
of the next day. Reply to comments before clicking. If the seller fails to
reply to the product consultation within the time specified above, the platform
has the right to deal with it in accordance with the relevant rules of the
platform; if the seller fails to reply to the after-sales service consultation
within the time specified above, the seller shall provide the customer with
after-sales service in accordance with the platform's handling advice, and the resulting
loss or The cost will be borne by the seller.
4.5.8
Except for goods or services with a separately agreed delivery time,
cross-border trade sellers need to ship within 72 hours after the buyer pays,
and domestic general trade sellers ship within 48 hours after the buyer pays,
if the order has a replacement / In the case of reissue, the seller must
complete the delivery according to the aforementioned time limit; for custom,
pre-sale and other special circumstances, the seller shall calculate the delivery
time from the last day that the seller promises to deliver the goods.
4.5.9
The delivery limitation requirements and handling of specific events or
specific periods are subject to platform announcements or notices, including
but not limited to national statutory holidays, force majeure, etc.
4.6
Evaluation
4.6.1
Buyers and sellers have the right to evaluate each other within fifteen days
after the order transaction is successful based on real transactions. Platform
website evaluation includes "store rating" and "review
content", and "review content" includes "text review"
and "picture review".
4.6.2
The store rating is made by the buyer to the seller, including three items:
baby matches the description, seller service, and cross-border logistics. Each store
score is a dynamic indicator, which is the arithmetic average of all scores in
the previous six consecutive months. If the buyer completes the store to the
seller
If the
score of the baby in the shop score matches the description, its credit score
will be increased by 1 point.
4.6.3
Within 180 days (inclusive) from the successful transaction date, the buyer can
add comments after making the seller's store rating, and the content of the
additional comments cannot be modified. The seller can explain the content of
the additional comment, and the additional comment does not affect the seller's
store rating.
4.6.4 In
order to ensure the fairness, objectivity and authenticity of the evaluation
system, the platform will, based on limited technical means, resolutely take
action against illegal transaction evaluations, inappropriate evaluations,
malicious evaluations, etc. blow.
4.6.5
The platform will adjust the open logic of transaction evaluation according to
the needs of platform operation.
4.6.6
The platform has the right to delete the evaluations generated by illegal
transactions, including but not limited to the evaluations corresponding to
orders involved in the release of prohibited information, false transactions
and other violations stipulated in these rules.
4.6.7
The platform has the right to delete or block the foul language, advertising
information, meaningless information and other information that violates public
order and good morals contained in the comment content. At the same time, the
platform will block the comment content generated by the reviewer for a period
of time in the follow-up period depending on the severity of the circumstances;
if the circumstances are serious, the comment content will be permanently
blocked.
4.6.8 If
the evaluator is found to have malicious evaluation behaviors such as giving
negative comments, seeking additional property or other improper benefits, the
platform may delete the illegal evaluation.
4.7 You
agree and understand that the platform does not involve any legal relationship
and legal disputes between buyers and sellers arising from transactions, and
will not and cannot be involved in the transactions of all parties involved.
You authorize and agree that all transaction disputes that occur on the
platform website will be provided by the platform according to the
"Platform Dispute Handling Specification" according to your
application.
Chapter
V Market Management
Section
1 Market Management Measures
5.1 In
order to improve the shopping experience of consumers and maintain the normal
operation order of the platform market, the platform adopts the following
temporary market control measures for members and their business behaviors in
accordance with the conditions stipulated in these rules:
5.1.1
Warning: refers to the platform's oral or written reminders and warnings to
members for their misconduct;
5.1.2
Commodity off the shelf: refers to the transfer of the commodities sold by
members to the online warehouse;
5.1.3
Single product search downgrade: refers to adjusting the ranking of products in
the search results;
5.1.4
All-store product search downgrade: refers to adjusting the ranking of all
products in the member store in the search results;
5.1.5
Single product search shielding: means that the product is not displayed in the
search results;
5.1.6
Single-dimensional search for a single product is not displayed by default: it
means that the product information is not displayed by default in the search
results of a single dimension such as price, credit, sales, etc., but it can be
displayed after consumers’ active selection;
5.1.7
Single-dimensional search of products in the whole store is not displayed by
default: it means that all products in the member store are not displayed by
default in the search results of a single dimension such as price, credit,
sales, etc., but can be displayed after consumers actively choose;
5.1.8
Restricting participation in marketing activities: refers to restricting
sellers from participating in marketing activities initiated by the platform;
5.1.9
Single commodity supervision: means that commodity information cannot be viewed
through search, commodity links, etc. within a certain period of time;
5.1.10
Store supervision: means that the member stores and all product information in
the store cannot be viewed through search, store or product links within a
certain period of time;
5.1 .11
Payment of liquidated damages: refers to the payment of a certain amount of
liquidated damages by the seller to the buyer and/or the platform according to
the agreement or these rules.
5.1.12
Closing the store: refers to deleting the merchant's store, removing all the
products for sale in the store, prohibiting the release of products, and
prohibiting the creation of stores;
Section
2 Market Management Situation
5.2
Sellers should actively improve their own business conditions and provide
consumers with high-quality goods and services. For sellers who meet the
conditions of good product quality and high service quality, the platform will
give appropriate measures of encouragement or support. For sellers whose
service quality is not up to standard, the platform will take temporary market
control measures against sellers in accordance with the circumstances
stipulated in these rules.
5.3
Members should conduct transactions in accordance with the requirements of the
platform's transaction process, and sellers should reasonably protect the
rights and interests of buyers.
5.4 In
the event of a member's behavior that endangers the transaction security or
platform account security, the platform will take coercive measures, close
stores, store supervision, restrict the release of goods or information,
restrict website logins, extend transaction timeouts, and restrict buyer
behavior according to the degree of danger of their behavior. , store-wide
product shielding, store-wide product search rights reduction and other
transaction security protection measures to temporarily control the market, if
the circumstances are serious, the platform has the right to take violations in
accordance with the platform rules and require the seller to bear the
responsibility for breach of contract.
5.5
Sellers should strictly abide by the relevant rules such as the "Platform
Product Release Specifications". If the seller violates the provisions on
the release of goods or information in the aforementioned rules, the platform
will take down or delete the illegal goods or information.
5.6 The
platform has the right to temporarily Gold Shop the relevant product
information published by members online for a certain offline brand, category
or batch of products that have been exposed by the news media or notified by
the quality supervision department of the relevant country or region that are
of substandard quality. delete.
5.7 When
platform sellers and commodities participate in the activities and
presentations of the platform market, they should also follow the market
management regulations of other markets.
5.8 The
seller shall pay or make up the security deposit according to the agreement or rules.
If the balance of the deposit is insufficient, and it is not paid or made up
within 15 days after being urged by the platform, the store will be supervised
until it is paid in full.
5.9
Sellers shall provide relevant qualifications to the platform in accordance
with the following provisions,
(1)
Actively provide valid qualifications before the seller's qualifications
expire.
(2)
Provide qualified qualifications within 15 days from the date of receipt of the
notice of unqualified seller qualifications.
If the
qualification is not provided in accordance with the above regulations, the
platform will supervise the store until the qualified qualification is
provided. If the circumstances are serious, the platform has the right to deal
with it accordingly.
Chapter
VI Violations and Handling of Violations
Section
1 Violation Measures
6.1.1 In
order to protect the legitimate rights and interests of consumers, operators or
the platform, the platform will take the following measures to deal with the
violations of the members in accordance with the conditions stipulated in these
rules during the period of member violations:
6.1.1.1
Restricting participation in marketing activities: refers to restricting
sellers from participating in marketing activities officially initiated by the
platform;
6.1.1.2
Store shielding: refers to shielding information such as member stores and
products in search, navigation, marketing and other services;
6.1.1.3
Restricted product release: refers to the prohibition of platform members from
releasing new products;
6.1.1.4
Restricted delivery: refers to the prohibition of platform members to operate
transactions in the state of "buyer has paid, waiting for seller to
deliver";
6.1.1.5
Restricting website login: refers to prohibiting platform members from logging
in to the platform webpage;
6.1.1.6
Closing the store: refers to deleting the store of the platform members,
removing all the products for sale in the store, prohibiting the release of
products, and prohibiting the creation of stores;
6.1.1.7
Publicity warning: refers to the publicity of the processing being performed on
the platform member's store page and product page;
6.1.1.8
Payment of liquidated damages: means that the seller pays a certain amount of
liquidated damages to the buyer and/or the platform according to the agreement
or the rules.
6.1.1.9
Seize account: means to permanently prohibit members from using illegal
accounts to log in to the platform;
6.1.1.10
Restricting buyer behavior: refers to prohibiting platform members from
purchasing goods on the platform and platform; Section 2 Violations
6.2.1
Violations are divided into serious violations and general violations according
to their severity, and points will be deducted, accumulated and executed
separately.
6.2.1.1
Serious violations refer to acts that seriously disrupt the operating order of
the platform and are suspected of violating national laws and regulations. For
the description of the seller's serious violations, please refer to the
description of the serious violations in the "Platform Seller Points
Management Rules".
6.2.1.2
General violations refer to violations other than serious violations. For the
description of general violations of sellers, please refer to the description
of general violations of the "Platform Seller Points Management
Rules".
According
to the scope of application, violations are divided into general violations and
other market violations with special instructions, and special market
violations also follow the division of serious violations and general
violations as prescribed in the preceding paragraph. Section 3 Violation
Handling
6.3.1 If
the seller violates the rules, the violation shall be corrected, and a certain
score shall be deducted and announced for three days. Deductions for violations
will be cleared at 24:00 on December 31st of each year.
6.3.2
Sellers who have been dealt with by nodes can return to their normal state only
after all their violations have been corrected, the period of violation
treatment has expired, and the execution of violation treatment measures has
been completed.
6.3.3
For the member's first or unintentional violation, the platform will correct
and educate the member according to the situation, and require the member to
conduct self-inspection and self-inspection.
6.3.4
Members can file an application for a violation appeal within 3 days from the
time when the violation is dealt with (excluding the platform review time),
unless the platform has other special regulations.
6.3.5
Correction and handling of seller's violations, including but not limited to:
6.3.5.1
For the sale of counterfeit goods, the platform has the right to delete the
counterfeit goods and information published by the seller.
6.3.5.2
In case of counterfeit material components, the platform has the right to
delete the products and information of counterfeit material components released
by the seller.
6.3.5.3
If the prohibited information is published, the platform has the right to
delete the prohibited goods and information published by the seller and the
resulting transaction evaluation.
6.3.5.4
If the non-agreed goods are released, the platform has the right to delete the
non-agreed goods and information released by the seller.
6.3.5.5
If the market order is disturbed, the platform has the right to impose
corresponding violations against the seller, including but not limited to
deduction of points, requiring sellers to pay liquidated damages, restricting
product release, removing products from shelves, and restricting sellers'
promotion.
6.3.5.6
If someone else’s account is stolen, the platform has the right to take back
the stolen account, and the original owner can appeal to the platform to get
the account back.
6.3.5.7
In case of defrauding other people's property, the platform has the right to
delete the commodities or/and information used to defraud others' property and
the resulting transaction evaluation.
6.3.5.8
If the information of others is disclosed, the platform will delete the
information of the private information of others disclosed by the seller.
6.3.5.9
If the seller's qualifications are incomplete or the qualifications are false,
the platform has the right to impose corresponding violations against the
seller, including but not limited to deduction of points, requiring sellers to
pay liquidated damages, restricting product release, removing products from
shelves, and restricting sellers' promotion.
6.3.5.10
The platform has the right not to provide or accept any goods or services
provided by it if it seeks improper profit.
6.3.5.11
In the case of false transactions, the platform will delete the sales and
product reviews generated by the false transactions, and has the right to
punish the seller accordingly, including but not limited to deduction of
points, requiring sellers to pay liquidated damages, restricting product
release, and removing products from shelves , Limit seller promotion.
6.3.5.12
For malicious harassment, the platform has the right to impose corresponding
violations against the seller, including but not limited to deduction of
points, requiring sellers to pay liquidated damages, restricting product
release, removing products from shelves, and restricting sellers' promotion.
6.3.5.13
If the platform does not cooperate with the complaint handling, the platform
has the right to impose corresponding violations against the seller, including
but not limited to deduction of points, requiring sellers to pay liquidated
damages, restricting product release, removing products, and restricting
sellers' promotion.
6.3.5.14
Promote third-party platforms other than the platform, divert traffic to
third-party platforms or offline transactions, the platform has the right to
impose relevant penalties on sellers.
Violations
should be dealt with, including but not limited to deduction of points,
requiring sellers to pay liquidated damages, restricting product release,
removing products from shelves, and restricting seller promotion.
6.3.5.15
For price gouging, the platform has the right to punish the seller accordingly,
including but not limited to deduction of points, requiring sellers to pay
liquidated damages, restricting product release, removing products from
shelves, and restricting seller promotion.
6.3.5.16
If the delivery is delayed, if the buyer complains that the seller did not deliver
the goods on time, and the platform determines that the seller is responsible,
the seller must pay the buyer a certain amount of liquidated damages. The
specific rules are subject to the delayed delivery management rules. 6.3.5.17
If the description is different, the platform will delete the products and
information that do not match the description.
6.3.5.18
In case of breach of commitment, the seller must perform the obligation of
truthful description or the payment, return, replacement and maintenance
services stipulated by the consumer protection service as agreed; or the seller
must provide the buyer/or the platform with an invoice based on the actual
transaction price.
6.3.5.19
In case of spamming information, the platform will delete the products or/and
information spammed by the seller; at the same time, the platform has the right
to impose corresponding violations against the seller, including but not
limited to deduction of points and suspension of business for rectification.
6.3.5.20
If the delivery is negligent, the platform will correct the seller's negligence
in delivery, and the platform has the right to impose corresponding violations
against the seller, including but not limited to deduction of points and
payment of liquidated damages.
6.3.5.21
If the third-party logistics is negligent, the platform has the right to punish
the seller accordingly, including but not limited to deduction of points and
payment of liquidated damages.
6.3.5.22
If the 24-hour after-sales response fails to meet the standard, the platform
has the right to impose corresponding violations against the seller, including
but not limited to deduction of points and business suspension for
rectification.
6.3.5.23
In case of improper registration, the platform has the right to seal up
accounts registered in large quantities using software and programs, and close
orders caused by abuse of rights. At the same time, the platform has the right
to impose a penalty on the seller.
6.3.5.24
If the rights of others are improperly used, the platform will delete the
infringing goods or/and information; at the same time, the platform has the
right to impose corresponding violations against the seller, including but not
limited to deduction of points and suspension of business for rectification.
6.3.5.25
If the buyer's ID information is not collected in the specified way, the
platform has the right to impose a penalty on the seller.
6.3.5.26
If the price is inflated, the platform has the right to Gold Shop the
relevant products or/and information; at the same time, the platform has the
right to impose a penalty on the seller.
6.3.5.27
Other violations determined by the platform.
Section
4 Enforcement of Violations
6.4.1
Violations of sellers are found through complaints from platform sellers,
rights holders, and consumers or through platform inspections.
6.4.2
The platform's violations against sellers will be implemented in accordance
with the "Platform Seller Points Management Rules".
6.4.3
Complaints about violations, except for spamming information, false
transactions, improper registration, publishing prohibited information, selling
counterfeit goods, counterfeiting materials and ingredients, improper use of
others’ rights, misappropriation of other people’s accounts, leaking other people’s
information, and publishing non-agreed goods can be
Complaints
submitted at any time must be submitted within the following time limit; if the
complaint is not submitted within the time limit, it will not be accepted:
6.4.3.1
The complaint time for breach of commitment is within fifteen days after the
transaction is closed;
6.4.3.2
Complaints about inconsistency with the description and defrauding other
people's property shall be within 15 days after the transaction is successful.
6.4.4
For the violations of delayed delivery, false delivery, breach of promise and
malicious evaluation, the respondent must submit evidence within two days from
the date of the complaint. If the evidence is not submitted within the time
limit, the platform has the right to judge and deal with it according to the
situation at the time. Judgment and handling of the remaining violations will
be carried out by the platform immediately after receiving the complaint.
6.4.5
The platform will not accept any promises or explanations made by the seller
that are contrary to these rules. The handling of violations will not be
suspended or revoked except in cases where the evidence is erroneous or the
judgment is wrong.
Chapter
VII Other Provisions
7.1 The
"days" in these rules refer to consecutive natural days unless
otherwise specified.
7.2 The
platform can adjust these rules at any time according to the operation
situation and announce it to sellers in the form of announcements. The adjusted
rules will take effect as soon as they are published.
By-laws
2.
Overseas Commodities and Service Commitments
The
platform sellers promise that all overseas products they sell are
"overseas genuine products guarantee", creating a convenient
cross-border shopping experience for you, and easily sweeping the global
fashion boutiques without leaving your home, making you worry-free and more
assured!
Chapter
1 Authenticity Guarantee
The
seller on the platform promises that the overseas products sold are genuine
overseas products, and promises to provide "authentic guarantee"
service. 1. What is the "Authentic Guarantee" service?
When
shopping on the platform, if it is legally determined that the product
purchased by the buyer is fake or non-original, the buyer has the right to
initiate a complaint against the seller within 90 days after the transaction is
successful, and apply for "authentic guarantee" compensation. The
amount of the product is limited to the "refund one compensation + four
buyer's postage" of the actual price of the goods paid by the buyer, unless
there are special provisions in national laws. 2. Conditions for buyers to
apply for "authentic guarantee" compensation
1. The
seller to whom the buyer applies for compensation is the platform seller;
2. The
buyer's application for "Authentic Guarantee" should be submitted
within 30 days after the transaction is successful; 3. The buyer's application
for payment conforms to the relevant laws and regulations and platform rules in
form.
4.
Buyers can provide legal and valid relevant counterfeit goods certificates
(including but not limited to: counterfeit goods identification certificates
issued by the brand owner; counterfeit goods judgment certificates issued by
relevant judicial and law enforcement agencies;) 3. "Authentic
guarantee" compensation application process
1. On
the premise that the above application conditions are met, the buyer can
initiate a "genuine guarantee" payment application to the platform on
the "application for after-sales" page and provide relevant valid
certificates.
2. After
receiving the buyer's "authentic guarantee" payment application, the
platform has the right to require both parties to provide necessary
certificates for confirmation and judgment according to the actual situation;
3. When
the platform determines that the buyer's "authentic guarantee"
payment application is established according to the relevant rules, the seller
needs to deduct the corresponding amount and return it to the buyer.
Chapter
II Overseas Direct Supply
① It means that the overseas
products sold by the platform sellers are all high-quality overseas purchased
products. After consumers place an order, the products are sent from countries
or regions other than the mainland through international logistics or from
the China Free Trade Zone, and there are logistics companies that provide goods
from the seller. Complete logistics status information between the destination
and the consumer's destination. (For sales to countries and regions other than
mainland China, the specific delivery method is not mandatory, and the
logistics information needs to be traceable.)
②Sellers
participate in the platform’s import spot traceability plan, and through
general trade customs clearance and customs clearance, each product has
traceable source code and can be traced back to the country of origin,
logistics departure country, import port, customs declaration/inspection
declaration number, importer and other information to ensure that Overseas
origin or overseas original packaging. After the consumer places the order, the
seller can send it from the mainland through domestic logistics.
Chapter
3 Local Return
Overseas
sellers all promise to provide consumers with local return services. Consumers
and sellers can return goods to a designated place after negotiation. That is,
sellers selling products to mainland China must provide designated return
locations in mainland China; sellers selling products to Hong Kong need to
provide Designated return locations in Hong Kong; sellers selling products to
Taiwan are required to provide designated return locations in Taiwan. To ensure
that after-sales service for consumers is guaranteed, enjoy Hassle-free
shopping experience.
3.
Platform seller points management rules
Chapter
1 Overview
In order
to promote a new business civilization of openness, transparency, sharing and
responsibility, protect the legitimate rights and interests of platform buyers,
maintain the normal operation order of the platform, and realize the
standardized operation of sellers' stores, in accordance with relevant national
laws and regulations, as well as the "Platform Service Agreement",
"Platform These rules are formulated by relevant agreements and rules such
as the General Rules for the Management of Overseas Buyers and Resident
Sellers.
Unless
otherwise stated or defined in these rules, the terms involved in these rules
are subject to the definitions stipulated in the "Platform Service
Agreement" and "General Rules for the Management of Sellers on the
Platform".
Chapter
III Regulations on Management of Seller's Violations
Section
1 Points System
The
platform adopts the supervision rules of the violation point deduction system.
If the seller commits violations, a certain number of points will be deducted.
When the deduction points are accumulated to the corresponding node, the
platform will implement corresponding violation measures in accordance with
these rules. If there is any disagreement between these rules and the
"General Rules for the Management of Platform Sellers", these rules
shall prevail.
According
to the severity, it is divided into two categories: serious violations and
general violations. The two categories of points are deducted, accumulated
separately, and punished separately.
1. Each
violation corresponds to a point deduction. Calculation method: "General
violation" is divided into 12 points for one violation processing node,
and the violation processing starts after each cumulative deduction of 12
points; "Serious violation" is divided into 12 points, 24 points, 36
points, and 48 points for corresponding violations. deal with.
2. The
platform opens appeal channels in a targeted manner according to different
types of violations or violations. For violations, sellers can submit an
application for a violation appeal within 7 days from the time the violation is
handled (excluding the platform review time) (see the penalty notice for the
specific appeal time and appeal channel). The platform evaluates the content of
the seller's complaint and the information provided. The time limit for
handling complaints is 5 working days after receiving the seller's complaint
materials.
Section
2 Description of Serious Violations
Serious
violations refer to acts that seriously disrupt the operating order of the
platform or are suspected of violating relevant national and regional laws and
regulations. flat
Taiwan
will take the following violations for serious violations of sellers:
1. For
sellers selling counterfeit goods, 48 points will be deducted each time. For
those who sell counterfeit goods, the platform will delete the counterfeit
goods or information posted by the sellers. At the same time, in order to
prevent adverse effects on the public and protect the rights and interests of
consumers, the platform will take market control measures for sellers who are
suspected of violating this situation, depending on the severity of the
situation (including but not limited to removing the entire store’s products,
permanently restricting the authority to release products, clearing return to
the seller, etc.).
2.
Counterfeit material and ingredients: It means that the seller's description of
all the materials or ingredients of the product is completely inconsistent with
the product received by the buyer. If the seller fakes the material ingredients
for the first time, 6 points will be deducted; if the seller fakes the material
ingredients again and again, 12 points will be deducted each time. For sellers
of specific categories that counterfeit material ingredients, whether it is the
first time or not, 12 points will be deducted each time (including but not
limited to jewelry/diamonds/emeralds/gold, etc.). For counterfeit material
components, the platform Haigou will delete the products with counterfeit
material components released by the seller.
3.
Publishing prohibited information means that the seller publishes products that
are prohibited from being sold or information that is prohibited from
publishing according to laws and regulations or platform management
requirements.
4.
Publishing non-agreed products: refers to sellers who publish or sell products
of brands that are not licensed by the platform through the platform. 12 points
will be deducted each time, and the platform will delete the non-agreed
products or information published by the seller.
5.
Disturbing the market order refers to the behavior of deliberately evading
various rules or market control measures of the platform in any way, or
obtaining and using the official resources of the platform in an improper way.
Disrupting the market order will be deducted 24 points each time; if the
circumstances are serious, 48 points will be deducted each time.
6.
Misappropriation of another person's account refers to the misappropriation of
another person's platform account or payment account, suspected of infringing
upon the property rights of others. If the seller steals someone else's
account, 48 points will be deducted each time;
7.
Defrauding other people's property refers to the act of illegally obtaining
other people's property for the purpose of illegal profit and suspected of
infringing the property rights of others. If the seller defrauds other people's
property, 48 points will be deducted each time.
8.
Disclosing other people's information refers to the behavior of publishing or
transmitting other people's private information without permission, which is
suspected of violating the privacy rights of others. If the seller discloses
other people's information, 24 points will be deducted each time.
9.
Incomplete qualifications or false qualifications of sellers means that sellers
fail to provide complete qualifications that meet the platform specifications
or provide false qualifications. Including but not limited to the seller's
legal person ID information, industry and commerce, tax certificate,
authorization certificate, trademark certificate and other qualifications are
incomplete or fraudulent; if the seller's qualification is incomplete, 24
points will be deducted each time, and the business will be suspended for 14
days for rectification. , be cleared; the seller's qualifications are
fraudulent, and 48 points will be deducted each time;
10.
Improper profit-seeking refers to the behavior that the seller uses improper
means to seek benefits, including:
(1)
Providing property, consumption, hospitality or business opportunities to
platform staff and/or their affiliates; (2) Seeking illegitimate benefits
through other means.
1. If
the seller seeks profits illegally, regardless of whether the seller obtains
the benefit or not, 48 points will be deducted each time, and the platform will
never provide or accept the seller's
any
product or service offered.
2. If
the seller who commits illegal profit-seeking behaviors has truthfully reported
and/or actively reported the situation, the platform will give lenient or
reduced measures as appropriate.
3. The
platform will restrict the seller from participating in the platform's
marketing activities from the date of the investigation on the seller for
unfair profit until the end of the investigation.
11.
False trading refers to the act of increasing the sales volume of the seller's
goods by improper means and impairing the rights and interests of the buyer. 6
points will be deducted each time; including but not limited to:
1.
Increase the sales volume of products by improper means; 2. Increase the praise
of products by improper means;
The
platform will delete the sales and product reviews generated by false
transactions, and give 30-day downgrades to individual product searches for
products suspected of false sales and reviews, and give sellers 7 to 90 days of
downgrades to search for products in the entire store for the seriousness of
the seller's suspected false transaction. For sellers who maliciously swipe
orders, they need to pay liquidated damages ranging from 1,000-10,000 yuan; for
sellers who have repeatedly committed false transactions, they will be
suspended for rectification; if the circumstances are serious, they will be
cleared.
12.
Malicious harassment refers to the seller's behavior of harassing others and
jeopardizing the legitimate rights and interests of others. For malicious harassment,
12 points will be deducted each time.
13.
Non-cooperation in complaint handling refers to the behavior that the vouchers
provided by the seller in the process of dealing with transaction disputes are
verified as false vouchers by the platform, or the behavior of not cooperating
with the provision of vouchers. 6 points will be deducted each time; 24 points
will be deducted each time if the circumstances are serious and bad; 1. The
seller fails to provide a processing certificate or refuses to provide it
within the time limit for handling complaints stipulated by the platform.
2. The
certificate provided by the seller in the process of handling the transaction
dispute is determined to be a false certificate after verification by the
platform. Vouchers include but are not limited to: chat records; vouchers
issued by courier companies; transaction-related screenshots and other
vouchers.
14.
Propaganda on third-party platforms other than the platform, diverting traffic
to third-party platforms or offline transactions refers to the behavior of
sellers to guide buyers to conduct transactions on other platforms other than
.com or offline, and deduct 2 to 12 according to the severity of the
circumstances. points; including but not limited to:
1. The
seller guides the buyer to conduct transactions on other platforms other than
the platform or offline through online customer service, telephone calls, text
messages, etc.; introduce;
3. There
is third-party information other than the platform and brand logo on the seller's
shipping packaging or on the accompanying promotional cards; 15. Price fraud
means that the seller uses false or misleading pricing forms or prices means to
deceive or induce consumers or other operators to conduct transactions with
them. If the seller damages the buyer's customer experience due to price
gouging, 12 points will be deducted each time, and if the circumstances are
serious, 48 points will be deducted each time.
16.
Selling non-overseas direct-supply goods: If the seller sells non-overseas
direct-supply goods (interpretation of overseas direct supply), 48 points will
be deducted each time, and the platform will supervise the store according to
the severity of the situation.
17. The
seller should provide real, legal and valid appeals, qualification
certificates, etc. as required by the platform. If the seller provides false
certificates, it will be regarded as a serious violation and 48 points will be
deducted each time.
Section
3 General Violations Description
General
violations refer to violations other than serious violations.
1.
Delayed delivery means that, except for special commodities, cross-border trade
sellers do not actually deliver the goods within 72 hours after the buyer pays,
domestic general trade sellers do not actually deliver within 48 hours after
the buyer pays, or other In special circumstances, the seller does not actually
deliver the goods within the agreed time, or the seller does not actually
deliver the goods but marks the delivery in the seller's backstage, etc., which
hinders the buyer's purchase rights and fails to fulfill the delivery
obligation as stipulated in the contract. . The seller's delivery status is
subject to the platform's after-sales order query records. Specifically
including but not limited to:
1. The
seller has mislabeled events (such as price, quantity and specification, etc.),
resulting in failure to perform the delivery in accordance with the contract;
2. The seller has not actually marked the delivery within 24 hours.
3. The
seller uploads an expired or wrong waybill number;
4. The
information of the logistics company shows that the receipt has been signed but
the buyer has not actually received the goods; Note: For details, see Delayed
Delivery Management
2.
Difference in description means that the seller fails to disclose the defective
information and affects the normal use of the product by the buyer, or the
description of the product by the seller is significantly different from the
product received by the buyer and affects the normal use of the product by the
buyer, or the seller has no opinion on the material and composition of the
product. The description is incomplete and there are major omissions, except
for those that constitute false publicity.
If the
seller describes the difference, 6-12 points will be deducted each time, and
the product information will be deleted; if the situation is serious, the
business will be suspended for 3-30 days for rectification; if the
rectification still fails to effectively improve, it will be cleared.
3. Breach
of commitment means that the seller fails to provide the buyer with the
following services as promised, including but not limited to the following
services that impair the rights and interests of the buyer and/or fail to
perform the following obligations to the platform as promised.
(1) If
the seller violates any of the following commitments, 6 points will be deducted
each time; if the seller has a bad attitude and the circumstances are serious,
12 points will be deducted;
1.
Violation of participation in official activities: sellers who join the
official activities of the platform fail to fulfill the requirements of the
activities (except the delivery time);
2.
Refusal of refund and return guarantee in violation of regulations: The
platform determines that the seller should indeed bear the responsibility for
after-sales guarantees such as returns and refunds, but the seller refuses to
undertake it;
3. The
seller requires the buyer to return the product to a country or region other
than mainland China (excluding Hong Kong, Macao and Taiwan);
4.
Refusal to provide invoices: The seller refuses to provide or refuses to
provide true and valid invoices as promised (except for specific commodities
and cross-border trade commodities).
(2) If
the seller refuses or delays fulfilling the promise for the paid order or the
corresponding goods or services under special circumstances, which infringes
upon the purchase rights of consumers, 4 points will be deducted each time, and
6 points will be deducted if the seller's attitude is bad and the circumstances
are serious.
(3)
Rejection or delay in fulfilling the recall responsibility: The seller fails to
refuse or reject the product as agreed upon by the seller due to defects in the
goods or services provided by the seller that endanger the personal and
property safety, or the platform’s reputation is endangered due to major safety
issues involved, or the seller has entered judicial proceedings or is recalled
by the platform’s decision. Delay the performance of the recall responsibility;
24 points will be deducted for each serious violation, and the circumstances
will be cleared, and an additional 20,000 yuan liquidated damages will be
added.
4.
Spamming information: refers to the seller's failure to publish goods or information
in accordance with these rules and other management content (including but not
limited to rules, norms, category management standards, industry standards,
etc.) ,including but not limited to:
1. If
any of the following products or information is published on the product
category, store decoration area or platform portal page, the information will
be deleted; if any of the above is suspected of violating any of the above,
each product or information will be deducted 1 point (but The cumulative deduction
within three days shall not exceed 7 points); if it is published on other pages
such as the store decoration area, 4 points will be deducted each time;
1)
Publish non-actual transaction information such as mood stories, store
introductions, and platform customer links;
2)
Publish non-platform shopping links, physical store information, bank account
numbers, personal platform accounts and other information, except in special
circumstances;
3)
Sending repeated or unsolicited advertising messages such as platform seller
store messages, product or service messages;
4) The
title of the product, the details of the product, the name, LOGO and other
information of the shopping guide, group purchase, and promotional websites
used in the store.
2.
Repeat information:
1) If
two or more items of the same item are sold in the store at the same time, 1
point will be deducted for each item or information (but the accumulated points
will not exceed 7 points within three days), one item will be kept, and the
other items of the same item will be deleted;
2) If
you open more than two stores and sell the same products, 6 points will be
deducted each time, the brand authorization of one store will be retained, the
brand authorization of other stores will be cancelled, and the products of this
brand will be deleted.
3. To
avoid information, if the following goods or information are released, the
goods or information will be deleted:
1) If
the product is released in an unconventional quantity unit, 1 point will be
deducted each time;
2) 1
point will be deducted each time if the product is released deliberately
evading the platform product SKU setting rules;
3) By
editing key attributes such as product category, brand, model, etc. to make it
another product, 1 point will be deducted each time. For products suspected of
violating the provisions of items 1), 2), and 3), a single product platform
will be given the right to search and downgrade until the third day after the
product rectification is completed. At the same time, the platform will take
measures such as store supervision and restricting the release of products
depending on the severity of the situation.
4.
Incorrect description of information. If any of the following incorrectly
described goods or information is released, the goods or information shall be
deleted and listed in the category of goods.
If the
page is published, except for item 6), 1 point will be deducted for each item
(but the cumulative deduction within three days does not exceed 7 points); if
the product specified in item (6) is published, 1 point will be deducted for
the first and second time 6 points will be deducted each time for the third and
fourth time, and 12 points will be deducted each time for the fifth time and
above; if it is published on other pages such as the store decoration area, 4
points will be deducted each time:
1) The
title and main image are missing from the product information, or the special
category product lacks the physical image of the product itself;
2) There
is an obvious mismatch between the product title, picture, price, logistics
method, postage and after-sales service and other product elements;
3) The
information such as the title of the product is false or irrelevant to the
product;
4) Use
false positive ratings, store ratings, platform store types, or use logos that
do not match the actual store information;
5) The
product does not match the published category or attribute;
6) The
product does not conform to the published category or attribute and causes
serious consequences.
For
products that violate the provisions of Items 2), 3), 5), and 6) in Item 5, the
platform also grants a single commodity platform the right to search and
downgrade until the third day after the rectification of the product is
completed.
5. Spam
other information:
1)
Except for the products of special categories and special circumstances on the
platform, if the seller for any reason indicates that the delivery cannot be
completed within 120 hours before the buyer pays and the product information
shows that there is sufficient inventory, 1 point will be deducted each time. ,
and Gold Shop the product.
2) If
any of the following information is released, the information will be deleted:
1 point will be deducted for each item published on the commodity page (but the
cumulative deduction within three days does not exceed 7 points); if it is
published on other pages such as the store decoration area, each item will be
deducted. 4 points deduction:
i. Apply
for exclusive rights on behalf of others, including applying for platform store
decoration market designers, etc.;
ii. The
platform has an instant account payment interface free of contract.
3) If
the seller publishes other products or information that violates public order
and good customs or other platform rules, the platform may temporarily reGold
Shop or delete the product or information.
5.
Negligence of delivery: The seller fails to deliver the order according to the
transaction details of the order, such as omission, wrong delivery, etc., which
hinders the buyer's purchase rights, and compensates the customer according to
the standard of 10-20 yuan, and deducts 1 point per order. And correct the
seller's negligence in delivery, if the circumstances are serious, the seller
needs to pay an additional 100 yuan/time liquidated damages.
6.
Negligence of third-party logistics: In order to create a good shopping
experience, the platform requires the seller's logistics or logistics partners
to jointly protect the rights and interests of buyers. In the case of damaged
or dirty logistics, if the buyer does not receive the goods within 15 days
after the seller marks the delivery in the backstage, the customer will be
compensated according to the standard of 10-20 yuan, and 1 point/order will be
deducted; if the circumstances are serious It will be closed for 3-30 days for
rectification.
7.
24-hour after-sales response is not up to standard: In order to create a good
shopping experience, the platform requires sellers to respond to buyers’ online
cancellation of orders or online returns or exchanges within 24 hours. If the
indicator is low within 1 natural week of sellers 95%, 2 points will be
deducted each time; if the circumstances are serious, it will be suspended for
3-30 days for rectification, and if the rectification still fails to
effectively improve, it will be lifted
partnership.
8.
Improper registration: refers to the sellers registering platform accounts in
large quantities through software, programs, etc.; or through the registered
platform accounts, abusing their rights to damage the legitimate rights and
interests of others and obstruct the order of platform operations. In case of
improper registration, the platform will seal up accounts registered in large
quantities using software and programs, and close orders caused by abuse of
rights, with 12 points deducted each time.
9.
Improper use of the rights of others refers to any of the following behaviors
by the seller:
(1) The
seller improperly uses other people's trademark rights, copyrights and other
rights in the released product information or used product names;
(2) The
seller is suspected of improperly using other people's trademark rights,
copyrights, patent rights and other rights when selling goods;
(3) The
commodity information released by the seller or other information used by the
seller causes consumers to be confused, misunderstood or cause unfair
competition. If the rights of others are improperly used, the platform will
delete the goods or information published by the sellers that improperly use the
rights of others, 2 points will be deducted for the first time, 4 points will
be deducted for the second time, and 6 points will be deducted for the third
time. Closed for 3-30 days for rectification.
X.
Failure to collect the buyer's ID card information in the specified way: It
means that the seller fails to collect the buyer's ID card information in a
standardized and reasonable manner in accordance with the relevant laws and
regulations and the requirements of the platform. If it is not collected in the
specified way, 2 points will be deducted each time.
11.
Malicious harassment: refers to the behavior of the seller to harass others and
impede the legitimate rights and interests of others. For malicious harassment,
12 points will be deducted each time.
12.
Failure to disclose or update the business license/business entity identity
information: refers to the behavior of failing to disclose or timely update its
business license/business entity identity information within the period
specified by the platform. If the business license/business entity identity
information is not disclosed or updated, or the business license/business
entity identity information is not updated within 30 days from the date when
the change of the business license/business entity identity information is
completed, 12 points will be deducted each time, and the seller must disclose
or update its business license. /Operating subject identity information.
13.
Inflated price: refers to the behavior that the price of the same type of goods
operated by the seller is higher than that of other platforms. If the price is
inflated, depending on the severity of the situation, 2 to 12 points will be
deducted each time:
(1) The
price of the product is less than or equal to 500 yuan
1. If
the false high rate is less than or equal to 2% and the number of illegal SKUs
is less than 5, a warning will be issued and the seller will be required to
rectify; if the number of illegal SKUs is greater than or equal to 5, 2 points
will be deducted each time;
2. If
the false high rate is greater than 2% and the number of illegal SKUs is less
than 5, 6 points will be deducted each time; if the number of illegal SKUs is
greater than or equal to 5, 12 points will be deducted each time, and the
illegal products will be deleted at the same time. (2) The price of the product
is more than 500 yuan
1. If
the false high rate is less than 2% and the number of illegal SKUs is less than
5, 2 points will be deducted each time; if the number of illegal SKUs is
greater than or equal to 5, 4 points will be deducted each time;
2. If
the false high rate is greater than or equal to 2% and less than 5%, and the
number of illegal SKUs is less than 5, 4 points will be deducted each time;
If it is
greater than or equal to 5, 8 points will be deducted each time;
3. If
the false high rate is greater than or equal to 5% and the number of illegal
SKUs is less than 5, 8 points will be deducted each time; if the number of
illegal SKUs is greater than or equal to 5, 12 points will be deducted each
time, and the illegal products will be deleted at the same time.
(The
false high rate is the ratio that the price of the same type of product is
higher than the lowest price of the product on other platforms. The calculation
formula is: the same type of product (platform price - the lowest price of
other platforms) / the lowest price of other platforms × 100%.)
Section
4 Violation Handling
Illegal
deductions:
Violation
Type
Deduction
node
Corresponding
punishment
12
points
Restrictions
on listing products, removing products from the whole store, restricting seller
promotion and publicity warnings for 7 days
24
points
14 days
to restrict the release of products, Gold Shop products from the whole
store, restrict seller promotion and publicity warnings
serious
violation
36
points Restrictions on the release of products, removal of products from the
whole store, restrictions on seller promotion and public warnings for 30 days
ReGold
Shop the whole store's products, permanently limit the permission of
product release, freeze the payment, clear the store, and confiscate the store
48
points
Shop all
margins
Gold
Shop the whole store's products, permanently restrict the permission of
product release, freeze the payment, clear the store, and confiscate the store
sell
counterfeit goods
Pay a
deposit and pay 20 times or 200,000 U.S. dollars of the sales of the products
involved on the platform
(The
higher of the two shall prevail) to pay liquidated damages to the platform
12
points for general violations, 12 points for each deduction, the entire store
will be Gold Shop from the shelves and sellers will be restricted from
promoting for 7 days
1. The
platform is an independent point management system. If the seller violates the
rules, the violation should be corrected, and a certain amount of points will
be deducted, and the corresponding liquidated damages will be borne. In
addition to selling fakes and returning sellers, the deductions for violations
this year will be cleared at 24:00 on December 31.
2.
Violations are classified into serious violations and general violations
according to their severity. Points will be deducted, accumulated, and executed
separately for the two, but only one case will be dealt with, and no repeated
treatment will be involved.
3. If
the seller deducts a large amount of points due to a single violation, causing
the accumulated deduction to meet the processing conditions of multiple nodes,
or if the same type of node processing must be performed during the processing
period, only the node with the highest weight will be processed.
4. The
deduction of points and payment by the delayed delivery department is subject
to the management of delayed delivery.
Fourth,
the platform store naming specification
When applying
for information such as store name and sub-domain name, sellers shall abide by
national laws and regulations and relevant platform rules, and shall not
contain relevant information such as illegal or suspected violation of the
rights of others. The naming of the member name and store name of the seller
member should strictly comply with the "Platform Store Naming
Specifications". The platform store ID and domain name are generated
according to the category of the seller's product, brand attributes and other
factors. In case of special circumstances such as the store name has been
occupied, the platform has the right to make appropriate adjustments.
Reminder:
Once the platform store ID and domain name are generated, they cannot be
modified. Please understand. Platform store naming convention:
Store
Type Brand Flagship Store Specialty Store
naming
convention
Brand
name + overseas flagship store
Brand
name + company name/or related name + overseas specialty store
Domain
Name Rules
Brand
English name (or brand Chinese name in Pinyin) Brand English name (or brand
Chinese name in Pinyin) + full spelling or initials of company name/or related
name
franchise
store
Company
name/or related name + overseas franchise store
The full
spelling or initials of the company name/or associated name + the full spelling
or initials of the category name
V.
Regulations on the Management of Prohibited Products on the Platform
Chapter
1 Overview
1.
Purpose and basis
In order
to protect the rights and interests of platform users and maintain the normal
order of the platform, this specification is formulated in accordance with
relevant agreements and rules such as national laws and regulations.
2. Scope
of application
This
specification applies to all platform users, the platform is the platform
network (domain name is .com).
Chapter
II Prohibited Commodities
3.
Commodity list
Platform
users shall not sell products that are prohibited by relevant national or
regional laws and regulations, or prohibited from being sold according to platform
management requirements.
4.
Prohibited information
Platform
users are not allowed to post on platform product pages (including but not
limited to product titles, product descriptions, and product pictures),
platform store decoration pages (including but not limited to store names,
store classifications, store introductions, store announcements, store
messages), and community and Information release blocks such as forums publish
information about prohibited goods. 5. Avoid evasion
Platform
users shall not evade this specification and other platform management measures
for prohibited goods in any way.
6.
Release Specifications
If
platform users publish specific categories of goods and information, they must
comply with specific publishing specifications. For details, please refer to
Annex II of this specification, "Specific Categories of Commodities and
Information Publishing Specifications".
7.
Violation prevention
When
members release the aforementioned prohibited products and information, the
platform has the right to prompt, replace, intercept and other operations on
the suspected violation information released by them.
Chapter
III Handling of Violations
8.
Temporary control
For the
products that are suspected of violating the conditions listed in Article 3,
the platform will conduct manual inspection within two working days, and during
the manual inspection, individual products will be supervised; , the platform
will conduct manual inspection within two working days, and during the manual
inspection, individual product search will be blocked.
9.
Handling of violations
If
platform users publish the aforementioned prohibited goods and related
information, they will be dealt with in violation of the "Platform Terms
of Service Rules", and the handling measures include:
(1)
Self-inspection and self-inspection
According
to the "Platform Terms of Service Rules" combined with the specific
violations listed in this specification, each calendar year, the seller will be
given the opportunity to self-check and self-check (except for special
circumstances such as serious circumstances, particularly serious
circumstances, and serious consequences). The general applicable principles of
self-inspection and self-inspection are:
1) In
all cases where 12 points are deducted for serious violations: accumulatively
once;
2) In
all cases where 6 points will be deducted for serious violations:
accumulatively once;
3) For
serious violations, 2 points will be deducted: accumulatively twice;
4) In
all cases where 12 points will be deducted for general violations:
accumulatively once.
10.
Violation correction
If a
platform user violates the provisions of this specification to publish the
aforementioned prohibited goods and related information, in addition to
deducting points according to this specification, the platform has the right to
delete the corresponding goods or information at the same time.
If a
user fails to publish a specific category of commodities in accordance with
Article 6 of this specification, the platform has the right to delete the
corresponding commodity.
11.
Relevant countries or regions: including but not limited to the location of the
seller, the location of the consumer and the location of the platform. The
platform determines the corresponding country or region according to the
specific conditions of the product.
6.
Benchmark Rules for Platform Marketing Activities
Platform
sellers participating in the marketing activities officially initiated by the
platform must abide by the following rules:
1. If
the seller violates the "Platform Seller Service Agreement" and
related rules, and is within the penalty period, the registration of the
activity will be restricted. Penalties and deductions and restrictions on the
number of days for marketing activities are shown in the following table:
Violation
Type General Violation
Violation
Points
Accumulated
12 points Accumulated 48 points
serious
violation
Accumulated
12 points Accumulated 24 points Accumulated 36 points Accumulated 48 points
Limit
campaign days 7 days Permanent limit 30 days
60 days
90 days Permanent limit
2. The
following two points are deemed to violate the requirements of the "daily
official activities" held by the platform, and 6 points for general
violations will be deducted in accordance with the "Breach of
Commitment" provisions:
1. All
sellers who sign up through the "daily official events" held by the
platform will withdraw during the product reporting stage or during the event
(including warm-up and official events);
2. The
seller violates the "daily official event" price agreement, and the
price of the product within 7 natural days after the event ends is lower than
the event price during the event. Except for sellers who sell individual
products (such as 3C digital, jewelry and precious Gold Shop (gold, silver,
platinum) products, seasonal clearance, etc.).
3. The
seller's operating indicators must meet the specified standards, as follows:
Click to view
1. If
the store has been opened for more than 90 days, the seller's self-response
rate in the past 90 days and 48 hours and the refund completion time in the
past 90 days are in the bottom 10% of the industry, and they will not be able
to sign up for platform marketing activities.
2. If
the store has been opened for more than or equal to 90 days, the seller's
quality refund rate in the past 90 days is ranked at the bottom 10% of the
industry, and will not be able to sign up for platform marketing activities.
3. If
the store opening time is greater than or equal to 90 days, the seller's
cross-border logistics timely delivery rate must reach more than 95%.
4. After
the seller's registration is reviewed and approved by the platform, if the
seller's store has abnormal data phenomena in transactions, rights protection,
marketing and other links before or during the marketing activities (including
but not limited to abnormal transaction accounts, abnormal transaction funds)
etc.), there are or may be other breaches of contract and violations and
violations of the law, or other platforms believe that the seller is not
suitable to continue to participate in marketing activities, the platform will
suspend or terminate the seller's continued participation in marketing
activities.
5. In
order to ensure that consumers can enjoy practical benefits in marketing
activities, the platform requires sellers participating in marketing activities
to provide consumers with more competitive commodity prices, and not to engage
in price fraud to consumers. If the seller does not provide the most
competitively priced products to consumers through the marketing activities he
participated in, the platform has the right to suspend and/or terminate the
seller's continued participation in the marketing activities once it is
discovered and verified. At the same time, the discounts given to consumers
when sellers participate in previous platform marketing activities will be used
as one of the criteria for considering whether sellers can participate in major
platform marketing activities.
6.
Seller Priority Selection Rules:
Sellers
who promise to provide the "7-day worry-free refund" service can be
selected for marketing activities first if they meet the conditions of the
"Platform Marketing Activities Benchmark Rules". Definition and
Description:
1.
Large-scale official event: refers to the words “large-scale official event”
initiated by the platform, which is expressly stated in the investment
promotion rules issued by the platform.
2.
Withdrawal: refers to the withdrawal of the seller due to its own reasons,
including but not limited to "insufficient quantity of goods",
"unable to provide the promised price, product model" and other
situations that violate the original investment commitment.
3. 7
natural days: If the interval between two daily official activities is less
than 7 natural days, the interval is the agreed commitment period.
4.
48-hour self-response rate: Refers to the number of 48-hour self-response
refunds made by sellers in the past 90 days/the total number of in-sale +
after-sale refund applications in the past 90 days.
5. Refund
completion time: Refers to the total time from the last 90 days of sales +
after-sales refund application to the completion of the refund / the total
number of sales + after-sales refund applications in the past 90 days.
6.
Quality refund rate: refers to the number of quality refund applications in the
past 90 days/the number of transactions on the platform in the past 90 days.
7.
Platform product release management rules
If the
seller fails to comply with this regulation The rules and other management content
released by the platform (including but not limited to rules, specifications,
category management standards, industry standards, etc.) require the release of
commodities or information, which will impair the rights and interests of
buyers, including but not limited to the following behaviors and corresponding
solutions:
1.
Publishing illegal advertising information, publishing any of the following
commodities or information on the commodity, store decoration area or platform
portal page, delete the information; suspected of violating any of the above,
each commodity or information will be deducted 1 point (but The cumulative
deduction within three days shall not exceed 7 points); if it is published on
other pages such as the store decoration area, 4 points will be deducted each
time;
1)
Publish non-actual transaction information such as mood stories, store
introductions, and platform customer links;
2)
Publish non-platform shopping links, physical store information, bank account
numbers, personal platform accounts and other information, except in special
circumstances;
3)
Sending repeated or unsolicited advertising messages such as platform seller
store messages, product or service messages;
4) Use
the name, LOGO and other information of shopping guide, group purchase, and
promotion websites in the product title, product details, store, etc.
2.
Repeat information:
1) If
two or more items of the same item are sold in the store at the same time, 1
point will be deducted for each item or information (but the accumulated points
will not exceed 7 points within three days), one item will be kept, and the
other items of the same item will be deleted;
2) If
you open more than two stores and sell the same products, 6 points will be
deducted each time, the brand authorization of one store will be retained, the
brand authorization of other stores will be cancelled, and the products of this
brand will be deleted.
3.
Circumvention information: If the following goods or information are released,
the goods or information will be deleted:
1) If
the product is released in an unconventional quantity unit, 1 point will be
deducted each time;
2) 1
point will be deducted each time if the product is released deliberately
evading the platform product SKU setting rules;
3) By
editing key attributes such as product category, brand, model, etc. to make it
another product, 1 point will be deducted each time. For products suspected of
violating the provisions of items 1), 2), and 3), a single product platform
will be given the right to search and downgrade until the third day after the
product rectification is completed. At the same time, the platform will take
measures such as store supervision and restricting the release of products
depending on the severity of the situation.
4.
Wrongly described information: If any of the following wrongly described
products or information is published, the product or information will be
deleted, and if it is published on the product page, except for item 6), 1
point will be deducted for each item (but the accumulated points will be
deducted within three days) No more than 7 points); if the commodities
specified in item (6) are released, 1 point will be deducted for each of the
first and second times, 6 points will be deducted for each of the third and fourth
times, and 6 points will be deducted for each of the fifth and above times. 12
points; if it is published on other pages such as the store decoration area, 4
points will be deducted each time:
1) The
title and main image are missing from the product information, or the special
category product lacks the physical image of the product itself;
2) There
is an obvious mismatch between product elements such as product title, picture,
price, logistics method, postage and after-sales service;
3) The
information such as the title of the product is false or irrelevant to the
product;
4) Use
false positive ratings, store ratings, platform store types, or use logos that
do not match the actual store information;
5) The
product does not match the published category or attribute;
6) The
product does not conform to the published category or attribute and causes
serious consequences.
For
products that violate the provisions of Items 2), 3), 5), and 6) in Item 5, the
platform also grants a single commodity platform the right to search and
downgrade until the third day after the rectification of the product is
completed.
5. Spam
other information:
1)
Except for the products of special categories and special circumstances on the
platform, if the seller for any reason indicates that the delivery cannot be
completed within 120 hours before the buyer pays and the product information
shows that there is sufficient inventory, 1 point will be deducted each time. ,
reGold Shop the product.
2) If
any of the following information is released, the information will be deleted:
1 point will be deducted for each item published on the commodity page (but the
cumulative deduction within three days does not exceed 7 points); if it is
published on other pages such as the store decoration area, each item will be
deducted. 4 points deduction:
3) Apply
for exclusive rights on behalf of others, including applying for platform store
decoration market designers, etc.;
4) The
platform has an instant account-free interface without signing a contract.
5) If
the seller publishes other products or information that violates public order
and good customs or other platform rules, the platform may temporarily reGold
Shop or delete the product or information.
8.
Platform Price Release Management Specification
All
prices filled in by sellers when they release goods/services on the platform
shall strictly abide by legal provisions and market rules to ensure that any
price can be provided with a legal basis or a source for comparison. Sellers
shall not fictitious original prices or false promotions.
Chapter
1 Pricing Standard
1. The
price on the platform should be less than or equal to the counter price (or tag
price, suggested retail price), and the price should be in the normal range,
which is in line with the price certification of such commodities by state
agencies;
2. The
platform pricing of the same product or service shall not be higher than the
normal selling price of the offline physical store of the brand;
3. The
platform pricing of the same goods or services shall not be higher than the
selling price of the brand on the official website and other e-commerce
platforms.
Chapter
II Commodity Price Specifications
1. The
true and accurate description of commodity prices. The price descriptions of
single products and special events must comply with market rules. The prices
are all based on the prices displayed on the front-end page of the platform.
The freight of the commodity shall not violate the market rules and the
industry standard, and shall not (but not be limited to) such situations: milk
powder, the price is 1 yuan, and the freight is 100 yuan;
2.
Commodity prices shall not contain fictitious original prices, false
promotions, and wrong labels.
3. The
promotion label is a discount promotion, and the original price of the product
should be the lowest transaction price of the transaction notes traded on the
platform within seven days before the price reduction (if there is no
transaction price within the previous seven days, the last transaction price before
this price reduction shall prevail. the original price of the item).
4.
Before participating in the promotion activities of the platform, the seller
shall not arbitrarily increase the price of the product, except for the
fluctuation of the market price, but the verification of the platform shall
prevail. If the seller violates the provisions of this article, the platform
has the right to restrict the seller from participating in the platform
activities.
Chapter
III Prohibition of Price Illegal Acts
1. Sellers
must strictly abide by the "Price Law of the People's Republic of
China", "Prohibition of Price Gouging" and other relevant laws
and regulations, follow the laws of the market, and ensure that they can
provide a legal basis for any price or a source for comparison. No deceptive
price representation and alleged price gouging:
2.
Illegal pricing, including but not limited to:
(1) The
price or service items, charging standards and other relevant content are
inconsistent with the actual, and use this as a means to trick users into
purchasing;
(2) For
the same product or service of the same seller, two SKUs with different prices
appear repeatedly, attracting customers at a low price and settling at a high
price;
(3)
Using deceptive or misleading prices to induce others to trade with them;
(4) The
marked reference price, promotion price, platform price and other prices
indicate that there is no basis or comparison;
(5) The
marked discounted goods or services are sold at reduced prices, and the
discount rate is inconsistent with the actual;
(6) When
selling the processed goods, if the reason for processing, the processed goods
and the price of the processed goods are not indicated, among them, the
temporary goods should abide by the platform’s requirements on the management
of goods on the temporary period, and clearly mark “provisional goods” at the
time of sale, and Inform consumers of the specific warranty period;
(7) When
selling goods and providing services by way of gifts beyond the price, it does
not truthfully indicate the name and quantity of the gifts or the gifts are
fake and inferior goods;
(8) When
selling commodities and providing services with additional price conditions,
they do not indicate or vaguely indicate additional conditions;
(9)
Other deceptive price representations.
3.
Illegal pricing methods, including but not limited to:
(1)
fictitious original price, fictitious reasons for price reduction, false
discounts, falsely claiming that the price will be reduced or about to increase
the price, and deceive others to buy;
(2)
There is a price commitment before selling goods and providing services, but it
is not fulfilled or incompletely fulfilled;
(3)
Falsely claiming that the sales price is higher or lower than that of other
sellers, and deceives users into trading with them;
(4) The
quantity or quality is inconsistent with the price by means of adulteration,
adulteration, false as genuine, shoddy as shoddy, shortage of quantity, etc.;
(5)
falsely claiming to be government-fixed or government-guided prices for goods
and services that are subject to market-adjusted prices;
(6)
Other means of price gouging.
4. The
seller shall not engage in the following sales with prizes:
(1) Use
the deceptive method of falsely claiming that there is a prize or intentionally
letting an unspecified person win the prize for prize sales;
(2) Use
the means of rewarded sales to promote products of inferior quality and high
price;
(3) In
the lottery-style sales with prizes, the maximum prize amount exceeds 5,000
yuan;
(4) Other
forms of sales with prizes.
5.
Sellers who operate government-fixed or government-guided products must
strictly implement government-fixed prices or government-guided prices, and
must not change or exceed the floating range.
Chapter
IV Price Protection
1. If
the price of the product is reduced within 7 days after the user signs for
receipt, the user can apply to the platform for price protection. If the
platform determines that the user's application is successful, the price
difference will be compensated to the user, and the seller will bear the price
difference. 2. Price protection is not supported in the following situations:
1)
Commodities purchased from non-platform websites are not applicable to these
price protection rules;
2)
Invalid orders do not support price insurance, such as orders that have been
applied for cancellation or deletion, and orders that have applied for
after-sales do not support price insurance;
3)
After-sale return orders and commercial purchase orders do not support price guarantee;
4)
Out-of-stock, seckill, and purchase-restricted products do not support price
insurance;
5)
Packages and products that are gifts themselves do not support price insurance;
6)
Products with special instructions on other webpages do not support price
insurance;
Chapter
V Price Monitoring and Handling
The
platform will conduct random inspections and supervision on the prices marked
by sellers on the shelves from time to time. If the price markings are found to
be illegal, they will be dealt with in accordance with the "Platform
Seller Points Management Rules". If the seller has any fictitious original
price or false promotion, the seller shall be responsible for all violations.
responsibility.
Appendix
1: Price Management Section of "Platform Seller Points Management
Rules"
Inflated
price refers to the behavior that the price of the same type of goods operated
by the seller is higher than that of other platforms. If the price is inflated,
depending on the severity of the situation, 2 to 12 points will be deducted
each time:
(1) The
price of the product is less than or equal to 500 yuan
1. If
the false high rate is less than or equal to 2% and the number of illegal SKUs
is less than 5, a warning will be issued and the seller will be required to
rectify; if the number of illegal SKUs is greater than or equal to 5, 2 points
will be deducted each time;
2. If
the false high rate is greater than 2% and the number of illegal SKUs is less
than 5, 6 points will be deducted each time; if the number of illegal SKUs is
greater than or equal to 5, 12 points will be deducted each time, and the
illegal products will be deleted at the same time. (2) The price of the product
is more than 500 yuan
1. If
the false high rate is less than 2% and the number of illegal SKUs is less than
5, 2 points will be deducted each time; if the number of illegal SKUs is
greater than or equal to 5, 4 points will be deducted each time;
2. If
the false high rate is greater than or equal to 2% and less than 5%, and the
number of illegal SKUs is less than 5, 4 points will be deducted each time; if
the number of illegal SKUs is greater than or equal to 5, 8 points will be
deducted each time;
3. If
the false high rate is greater than or equal to 5% and the number of illegal
SKUs is less than 5, 8 points will be deducted each time; if the number of
illegal SKUs is greater than or equal to 5, 12 points will be deducted each
time, and the illegal products will be deleted at the same time.
(The
false high rate is the ratio that the price of the same type of product is
higher than the lowest price of the product on other platforms. The calculation
formula is: the same type of product (platform price - the lowest price of
other platforms) / the lowest price of other platforms × 100%.)
Appendix
2: Points deduction for violations:
Violation
Type
Deduction
node
Corresponding
punishment
12
points
Restrictions
on listing products, removing products from the whole store, restricting seller
promotion and publicity warnings for 7 days
24
points
14 days
to restrict the release of products, Gold Shop products from the whole
store, restrict seller promotion and publicity warnings
serious
violation
36
points
Restrictions
on listing products, removing products from the whole store, restricting seller
promotion and publicity warnings for 30 days
Gold
Shop the whole store's products, permanently limit the permission of
product release, freeze the payment, clear the store, and confiscate the store
48
points
Shop all
margins
Gold
Shop the whole store's products, permanently limit the permission of
product release, freeze the payment, clear the store, no
sell
counterfeit goods
Collect
the store deposit, and 20 times or 200,000 of the sales of the products
involved on the platform
Pay the
liquidated damages to Tairan City according to the standard of USD and USD (the
higher of the two)
12
points for general violations, 12 points for each deduction, the entire store
will be reGold Shopd from the shelves and sellers will be restricted from
promoting for 7 days
1. The
platform is an independent point management system. If the seller violates the
rules, the violation should be corrected, and a certain amount of points will
be deducted, and the corresponding liquidated damages will be borne. In
addition to selling fakes and returning sellers, the deductions for violations
this year will be cleared at 24:00 on December 31.
2.
Violations are classified into serious violations and general violations
according to their severity. Points will be deducted, accumulated, and executed
separately for the two, but only one case will be dealt with, and no repeated
treatment will be involved.
3. If
the seller deducts a large amount of points due to a single violation, causing
the accumulated deduction to meet the processing conditions of multiple nodes,
or if the same type of node processing must be performed during the processing
period, only the node with the highest weight will be processed. 4. The
deduction of points and payment by the delayed delivery department is subject
to the management of delayed delivery.
Nine,
package packaging specifications
All
platform sellers express packages must not display any logo outside the
platform (except the seller's own logo).
X.
Platform commodity sampling inspection specifications
Chapter
1 General Provisions
1.
Purpose and principle: In order to promote a new business civilization of
openness, transparency, sharing and responsibility, protect the legitimate
rights and interests of platform users, and maintain the normal operating order
of the platform, these rules are formulated.
2. Scope
of application: This rule applies to the random inspection of the quality,
brand and copyright of all products released by sellers on the platform (domain
name is from .com).
Chapter
II Quality Sampling Section 1 Sampling Process
1.
Sampling method:
(1)
Online direct purchase of goods.
(2)
Sampling inspection of commodities in the warehouse.
(3) The
number of samples taken shall not exceed the reasonable requirements for
inspection and re-inspection. If the sampling cannot meet the inspection
requirements, only a part of the items will be inspected; if only a part of the
samples can be purchased due to out of stock or purchase restrictions, there is
no need to prepare samples.
2.
Testing party: a third-party authoritative quality inspection agency recognized
by the state.
3.
Testing items: The testing items for product quality include but are not
limited to the following
(1)
National standard testing items.
(2) The
description content of the seller's product details page.
(3)
Content that other platforms believe may damage the legitimate rights and
interests of consumers.
4.
Testing standards: The platform's testing of product quality will be based on
the highest standards of national standards, industry standards and commercial
standards;
(1) The
current and valid commodity express enterprise standards that have been filed.
(2) The
quality indicators and requirements of the commodity and the relevant
provisions of national laws, regulations and rules.
5.
Objection handling:
(1)
Appeal:
If the
inspected party has any objection to the inspection result, it shall file an
appeal to the channel designated by the platform within five days from the date
of receipt of the inspection report. If the inspected party disagrees with the
inspection results and needs to re-inspect the unqualified items, it can
declare whether re-inspection is required.
(2)
Re-inspection:
1.
Recheck the sample: The re-inspection samples shall be the residual samples of
the sampling samples, and the items that cannot be re-inspected technically
shall not be re-inspected.
2.
Re-examination conclusion:
If the
re-inspection results are still unqualified, the original inspection results
shall remain unchanged; if the re-inspection results are changed, the
re-inspection results shall prevail.
3.
Re-inspection fee:
If
applying for re-inspection of unqualified items, the objecting applicant shall
pay the re-inspection fee (including sample transportation fee) to the
re-inspection agency in advance within five working days from the date of
receipt of the re-inspection acceptance notice.
4. In
case of no re-inspection:
1)
filing an appeal beyond the time limit;
2)
Residual samples cannot be retested;
3) When
the inspected party proposes a re-inspection, the product has expired under
normal storage conditions within the validity period of the re-inspection;
4) Other
situations where re-inspection is prohibited as stipulated by laws and
regulations.
5) Other
situations that are not suitable for re-inspection.
Chapter
3 Brand and Copyright Sampling
Section
1 Sampling Process
1.
Active sampling
The
platform can take the initiative to initiate random inspections for any of the
following commodities:
1)
Suspected counterfeit goods that have been repeatedly complained by consumers;
2)
Suspected counterfeit goods complained by the brand or copyright owner (or its
authorized agent); 3) Other suspected counterfeit goods.
2.
Passive sampling
The
platform can assist in conducting random inspections in any of the following
situations:
1) At
the request of the Consumer Protection Association or other third-party
agencies recognized by other countries;
2) At
the request of the brand or copyright owner.
3.
Sample acquisition and circulation
The
person designated by the platform will place an online order as an ordinary
consumer to purchase the sample to be identified. After receiving the product,
it will be opened directly to confirm whether the sample is consistent with the
target product for identification, the source information of the product will
be hidden, and further sent to the identification party for identification. Or
according to the platform's instructions, without opening the sample package,
send the sample to the platform or its designated third-party recipient. After
the platform or its designated third-party recipient receives the sample, it
should confirm that the sample is compatible with the sample. Identify whether
the target product is consistent, hide the source information of the product, and
further send it to the appraiser for identification.
4.
Appraisal party
The
appraisal party of a commodity brand is the brand owner or its
designated/authorized legal person, individual or other organization or a
third-party authoritative testing agency recognized by the state. The appraisal
party of the copyright of books or audio-visual products is the copyright owner
or its designated/authorized legal person, individual or other organization or
a third-party authoritative testing agency recognized by the state.
5.
Identification process
After
the appraisal party receives the sample, it will analyze and identify the
sample, and feed back the appraisal conclusion. If the appraisal conclusion is
counterfeit or pirated, the appraisal party shall issue a written appraisal
report.
6.
Sample processing
Samples
that are identified as counterfeit goods or pirated copies shall be kept by the
platform or the appraisal party for one month. Samples that are perishable,
deteriorated or otherwise unsuitable for preservation, as well as samples that
are naturally lost, damaged or ineffective during the identification process
due to objective reasons such as identification methods and identification
techniques, are not subject to the preceding paragraph.
Section
2 Violation Handling and Re-examination
1.
Handling of violations
If the
appraisal report fed back by the appraisal party shows that the seller's
product is counterfeit or pirated, the platform will deal with it in accordance
with the relevant rules for selling counterfeit products.
2.
Seller's complaint
If the
seller has doubts about the results of the random inspection, he can appeal
within the specified time after receiving the penalty notice and request a
re-inspection. The specific complaint method and time shall be subject to the
penalty notice.
3.
Recheck
If the
seller fails to provide sufficient materials to question the appraisal
conclusion and applies for re-inspection within the appeal period, it shall be
deemed to have accepted the appraisal conclusion. If the seller can provide
sufficient materials to question the appraisal conclusion, the platform can
support the seller's re-inspection request, and the re-inspection should be
carried out as is.
The
following situations may not support re-inspection:
1) There
is obvious suspicion of fraud in the appeal materials, or the appraisal party
judges that they are fraudulent;
2)
filing an appeal beyond the time limit;
3) Due
to objective reasons such as identification methods, identification techniques,
etc., the samples are naturally lost, damaged or invalid during the
identification process, and the secondary identification cannot be supported;
4) When
the seller proposes a re-inspection, the sample has expired under normal
storage conditions within the validity period of the re-inspection;
5) The
appraisal party does not support re-inspection;
6) Other
circumstances that cannot support re-inspection due to objective reasons.
4.
Execution of penalties during the re-inspection: In order to protect the rights
and interests of consumers, the execution of the issued penalties during the
re-inspection will not be suspended.